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Privacy Policy

Last updated: 01-06-2026

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CKBP (“we,” “us,” or “our”) is committed to protecting the privacy, confidentiality, and security of personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario legislation. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information obtained through our website, communications, and provision of handyman services.

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1. Scope of This Policy

This Privacy Policy applies to all personal information collected by CKBP in the course of operating our business, including through our website, email, phone, text messages, in-person interactions, service requests, estimates, invoices, and emergency service calls.

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2. Personal Information We Collect

We may collect the following types of personal information:

  • Full name

  • Home or service address

  • Email address

  • Telephone number

  • Billing and payment information

  • Details related to service requests or job sites

  • Communications and correspondence

  • Website usage information (IP address, browser type, pages visited)

We collect only the personal information reasonably required to provide our services and operate our business.

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3. How We Collect Personal Information

Personal information is collected through:

  • Website forms and submissions

  • Phone calls, emails, and text messages

  • Service bookings and emergency requests

  • Estimates, invoices, and payments

  • Cookies and similar website technologies

Where required by law, consent is obtained prior to collection.

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4. Purpose of Collection

We collect and use personal information for purposes including, but not limited to:

  • Providing handyman and emergency services

  • Scheduling appointments and dispatching technicians

  • Communicating with customers

  • Preparing estimates and invoices

  • Processing payments

  • Maintaining customer records

  • Improving our services and website

  • Complying with legal and regulatory obligations

Personal information will not be used for purposes beyond those disclosed without consent, unless permitted or required by law.

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5. Consent

By using our website or engaging our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. Consent may be withdrawn at any time, subject to legal or contractual restrictions and reasonable notice.

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6. Disclosure of Personal Information

We do not sell or rent personal information. We may disclose personal information:

  • To service providers assisting with operations (e.g., payment processors, IT providers)

  • When required by law, court order, or regulatory authority

  • To protect our legal rights, safety, or property

  • In connection with a business transfer or restructuring

All third parties are required to protect personal information in a manner consistent with this Policy.

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7. Safeguards

We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, or disclosure, including:

  • Secure systems and access controls

  • Limited access to personal information

  • Secure payment processing methods

Despite these safeguards, no system is completely secure, and we cannot guarantee absolute security.

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8. Retention of Personal Information

Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws, including tax and regulatory requirements.

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9. Accuracy

We take reasonable steps to ensure personal information is accurate, complete, and up to date. Customers are encouraged to notify us of any changes to their information.

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10. Access and Correction

You have the right to request access to your personal information and to request corrections where information is inaccurate or incomplete, subject to legal exceptions. Requests must be made in writing and may require identity verification.

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11. Cookies and Website Analytics

Our website may use cookies or similar technologies to enhance user experience and analyze site traffic. You may disable cookies through your browser settings; however, this may affect website functionality.

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12. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. Users should review the privacy policies of those websites independently.

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13. Children’s Privacy

Our services and website are not directed toward individuals under the age of 18. We do not knowingly collect personal information from minors.

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14. Limitation of Liability

To the fullest extent permitted by law, CKBP shall not be liable for damages arising from unauthorized access, disclosure, or misuse of personal information beyond our reasonable control.

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15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective upon posting to our website. Continued use of our services constitutes acceptance of the revised Policy.

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16. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

CKBP Handyman Services
Email: Info@ckbp.ca
Phone: (416) 899 0539
 

This Privacy Policy is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.

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